Safety & Support Center
Information. Guidance. Peace of mind.
Resources to help you stay informed, recognize concerns, and make confident decisions while using Horse Action Network.
Buyer Safety Know before you buy.
Take your time, ask questions, and verify important information before making a decision.
Request Current Photos and Videos
Always ask for recent photos and videos to get an accurate view of the horse, service, or property.
Ask Detailed Questions
Ask about training, health, temperament, soundness, history, management, and anything else that is important to you.
Verify Documents and Ownership
Request registration papers, health records, training records, and proof of ownership when applicable.
Consider a Pre-Purchase Exam
Have a licensed veterinarian examine the horse before purchase. This is one of the best ways to protect your investment.
Be Cautious of Unusually Low Prices
If a price seems too good to be true, it often is. Take the time to understand why.
Verify Before Sending Money
Avoid wire transfers, gift cards, cash apps, or other methods that do not offer buyer protection.
Keep Communication Records
Keep copies of messages, agreements, and other important information in case you need them later.
Trust Your Instincts
If something feels off, walk away. There will always be other opportunities.
Use a Written Agreement
Get the details in writing, including conditions of sale, guarantees, and refund policies when applicable.
Be Careful When Meeting in Person
Meet in a safe, public location when possible and consider bringing a trusted friend or family member.
Important Information
Horse Action Network provides a platform for users to connect directly. Horse Action Network does not verify or guarantee listings, users, services, properties, transactions, or claims made by users. Each user is responsible for conducting appropriate due diligence before entering into any transaction.
Seller Safety Sell with confidence.
Follow these guidelines to ensure secure transactions and protect your assets.
Be Honest and Accurate in Your Listings
Provide accurate descriptions, current photos, and disclose known health, behavioral, training, or soundness concerns.
Keep Records
Save copies of messages, agreements, payment records, and important documents.
Use Written Agreements When Appropriate
A written agreement helps protect both you and the buyer and sets clear expectations.
Verify Buyer Identity
Confirm the buyer’s identity before sharing sensitive information, releasing a horse, or finalizing a transaction.
Be Cautious of Overpayment Scams
Be wary of buyers who offer more than your asking price, send extra money, or ask you to refund part of a payment.
Use Secure Payment Methods
Use appropriate payment methods and avoid gift cards or payment apps that do not offer seller protection.
Never Share Account Information
Protect your account by never sharing your login credentials or verification codes with anyone.
Trust Your Instincts
If something feels wrong or uncomfortable, pause the transaction. It is okay to walk away.
Important Information
Horse Action Network provides a platform for users to connect directly. Horse Action Network does not verify or guarantee listings, users, services, properties, transactions, or claims made by users. Each user is responsible for conducting appropriate due diligence before entering into any transaction.
Report a Listing Help us review your concern.
If a listing appears false, misleading, inappropriate, stolen, or otherwise violates Horse Action Network policies, please let us know.
What to Include
Tell Us What Concerned You
Choose the reason you are reporting the listing.
Identify the Listing Type
Tell us whether it is a horse, service, or property listing.
Provide the Listing Name
Include the horse, provider, or property name shown in the ad.
Add Supporting Details
Describe what happened and include relevant dates or information.
Upload Supporting Files
Attach screenshots, photos, or other evidence when available.
Need Immediate Help?
If you cannot access your account or use a critical feature, please contact support directly.
CONTACT SUPPORTReport a Listing
Important Information
Horse Action Network provides a platform for users to connect directly. Horse Action Network does not verify or guarantee listings, users, services, properties, transactions, or claims made by users. Each user is responsible for conducting appropriate due diligence before entering into any transaction.
Report a User Help us review your concern.
If you are concerned about suspected fraud, harassment, impersonation, spam, or other suspicious behavior, please let us know.
What to Include
Provide the User's Name
Tell us the name of the user you would like to report.
Select the Reason
Choose the reason you are reporting this user.
Tell Us What Happened
Describe the behavior or activity that concerned you.
Add Supporting Evidence
Upload screenshots or other evidence when available.
Need Immediate Help?
If you cannot access your account or use a critical feature, please contact support directly.
CONTACT SUPPORTReport a User
Community Safety
Horse Action Network does not tolerate harassment, fraud, abuse, impersonation, spam, or behavior that threatens the safety of the community. Reports are reviewed by the Horse Action Network team.
Report a Bug Help us make it better.
Found something that is not working correctly? Share the details so our team can investigate.
What to Include
Describe the Issue
Tell us what happened and what you expected instead.
Tell Us Where You Found It
Identify the page, feature, or area where the problem occurred.
Include Steps to Reproduce It
List the actions you took before the issue appeared.
Add a Screenshot
Upload a screenshot or screen recording whenever possible.
Include Device Details
Tell us your device, operating system, and browser.
Provide Your Email
Let us know how to contact you if more information is needed.
Check the Help Center
The issue may already have a solution or temporary workaround.
VISIT HELP CENTERReport a Bug
Help Us Improve
Detailed bug reports help the Horse Action Network team identify problems, investigate more quickly, and create a better experience for the equestrian community.
Help Center Answers when you need them.
Find guides, resources, and answers to help you get the most from Horse Action Network.
Browse Help Topics
Popular Articles
Still Need Help?
If you cannot find the answer you need, our support team is ready to help.
CONTACT SUPPORTContact Support We're here to help.
Have a question, need assistance, or cannot find what you are looking for? Send our team a message.
Send Us a Message
Popular Help Articles
- How do I create a listing?
- How do Show Points work?
- How do subscriptions work?
- How do I edit my listing?
- How do I contact a seller?
What Happens Next?
Our team will review your message and respond using your preferred contact method. Please provide as much detail as possible.
Need to Report a Safety Concern?
Use Report a Listing or Report a User so the appropriate team receives the details needed to review your concern.
